Effective Date: December 8, 2024

At Wizfair LLC, we prioritize customer satisfaction by providing clarity on refund policies and associated fees. This Refund Policy incorporates Post-Ticketing Service Fees and is aligned with the terms outlined in our Terms & Conditions . By booking through www.wizfaircruise.com, you agree to abide by this policy.

1. Refund Eligibility

Cancellations by Customers

1. Booking Deposits:

   Deposits are fully refundable if cancellations are made 90 days or more before the scheduled departure date, unless specified as non-refundable.

   Non-refundable bookings will be clearly disclosed at the time of booking.

2. Non-Refundable Services:

   Some travel services, such as certain airline tickets or hotel accommodations, are explicitly non-refundable. Refund requests for such services will not be processed unless permitted by the Travel Provider.

3. Refund Requests Within 90 Days:

   Refunds requested within 90 days of departure will depend on the policies of the Travel Provider, which may include partial refunds or penalties.

Changes or Cancellations by Wizfair LLC

1. Alternatives or Refunds:

   In the rare event Wizfair LLC cancels or alters a booking, we will provide suitable alternatives or full refunds for the affected portion of your booking.

2. Force Majeure:

   Refunds or credits for disruptions due to unforeseen circumstances (e.g., natural disasters, pandemics) will be determined by the policies of the Travel Provider.

Steps to Request a Refund

1. Contact Wizfair LLC at [email protected] with your booking reference number and a detailed explanation of your cancellation.
2. Provide supporting documentation (e.g., medical certificates) where applicable.

Processing Timeline

• Refunds are processed within 5–7 business days upon receipt of complete documentation. Delays caused by Travel Providers do not affect Wizfair LLC’s administrative timeline.

Refund Method

• Refunds will be issued to the original payment method. For payments processed through third-party providers, additional time may be required.

3. Post-Ticketing Service Fees

Refunds, changes, and cancellations may incur Post-Ticketing Service Fees in addition to any penalties imposed by Travel Providers.

Standard Service Fees

1. Agent-Assisted Cancellations (Within 24 Hours)

   Domestic Travel: $25

   International Travel: $35

   Business/First Class Travel: $50

2. Agent-Assisted Cancellations (Beyond 24 Hours)

   Refund Requests:

   Domestic Economy: $100

   International Economy: $200

   Business/First Class: $200

3. Changes or Modifications

   Fees for ticket reissues, name corrections, or special requests are determined on a case-by-case basis, starting at $40 per ticket.

Non-Refundable Fees

All Post-Ticketing Service Fees are non-refundable, even if the Travel Provider denies the refund or change request.

Additional Airline or Provider Fees

Wizfair LLC’s fees are independent of any charges imposed by the airline or Travel Provider, such as fare differences, cancellation penalties, or additional taxes.

4. Special Considerations

1. Credits Instead of Refunds:

   Where refunds are not possible, travel credits may be issued, subject to the Travel Provider’s terms and expiration policies.

2. No-Show Policy:

   Failure to cancel prior to the Travel Provider’s specified deadline will result in forfeiture of refund eligibility.

3. Non-Refundable Tickets:

   Tickets marked as non-refundable are eligible for refunds only if explicitly permitted by the Travel Provider’s fare rules.

5. Additional Costs and Responsibilities

• Exchange Rates and Foreign Fees:

  Currency exchange rates and international transaction fees are determined by your bank or card issuer. Wizfair LLC is not responsible for variations in amounts due to currency fluctuations.

• Documentation Requirements:

  Customers must ensure they have valid travel documentation, including passports, visas, and other necessary permits. Refunds will not be granted for cancellations caused by insufficient documentation.

6. Contact Us

If you have any questions about this policy or require assistance, contact us:

• Flight: [email protected]
• Hotel: [email protected]
• Cruise: [email protected]
• Phone: (855) 205-1985 (24/7 Support)
• Website: www.wizfaircruise.com

7. Updates to the Refund Policy

Wizfair LLC reserves the right to modify this Refund Policy in alignment with industry standards or changes in business practices. Updates will be posted on www.wizfaircruise.com with the effective date.